Amazon Prime Video not working on Samsung TV is a common issue — the app won’t open, videos buffer, or you get error codes. Since Samsung TVs run their own Tizen OS with their own version of the Prime Video app, there are some Samsung-specific fixes in addition to the standard ones.
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Why Is Prime Video Not Working on Samsung TV?
- Outdated Prime Video app
- Corrupt app cache or data
- Samsung TV firmware out of date
- Wi-Fi connection unstable
- Amazon account or subscription issue
- Amazon server outage
How to Fix Prime Video Not Working on Samsung TV
Fix 1: Restart the Samsung TV
Turn off the TV using the remote (not the power button on the TV itself), unplug the power cord from the wall, wait 60 seconds, then plug it back in and turn it on. This is a “cold restart” — more thorough than just turning the TV off with the remote, which often only puts it in standby mode.
Fix 2: Update the Prime Video App
On your Samsung TV:
- Press the Home button on the remote
- Go to Apps
- Press the Search icon and look for Prime Video updates, or go to Settings within Apps and enable auto-updates
- Install any available update and restart the TV
Fix 3: Clear Prime Video App Cache (Samsung TV)
- Go to Settings → Support → Device Care
- Select Manage Storage
- Find Prime Video and select it
- Select View Details → Clear Cache
On older Samsung TV models (2017-2019), go to Settings → Support → Self Diagnosis → Reset Smart Hub — this clears all app data on the Smart Hub.
Fix 4: Update Samsung TV Firmware
- Go to Settings → Support → Software Update → Update Now
- The TV will download and install any available firmware update
- After the TV restarts, open Prime Video and test
Fix 5: Reset Smart Hub
Smart Hub is Samsung’s app platform — resetting it fixes deep-level app issues:
- Go to Settings → Support → Device Care → Self Diagnosis
- Select Reset Smart Hub
- Enter your Samsung TV PIN (default: 0000)
- Wait for the reset to complete, then re-sign in to all your apps
Fix 6: Check and Fix Internet Connection
Go to Settings → General → Network → Open Network Settings to check your connection. If connected but streaming fails, try:
- Restarting your router
- Forgetting the Wi-Fi network and reconnecting
- Connecting via ethernet cable if your Samsung TV has an ethernet port
Fix 7: Sign Out and Back In to Prime Video
Open Prime Video on the Samsung TV → go to Settings within the app → Sign Out. Then sign back in with your Amazon credentials. This refreshes your account authentication on the device.
Fix 8: Delete and Reinstall Prime Video
- Press the Home button → go to Apps
- Find Prime Video → press and hold (or select the settings icon)
- Select Delete
- Restart the TV, then search for Prime Video in the Samsung app store and reinstall
Prime Video Error Codes on Samsung TV
Error Code 1060
Network connectivity issue. Check your internet connection and restart your router.
Error Code 7031
Streaming/playback failure. Clear the Prime Video cache (Fix 3) and try again.
Frequently Asked Questions
Does Prime Video work on older Samsung TVs?
Prime Video supports Samsung Smart TVs from 2016 onwards. TVs older than 2016 may not be supported at all — check amazon.com/help for the full compatibility list. If your TV is unsupported, use a Firestick or Roku via HDMI.
Why does Prime Video buffer on my Samsung TV but not my phone?
Samsung TVs often have weaker Wi-Fi antennas than phones. Connect your TV via ethernet cable or move your router closer. Also try lowering the streaming quality in Prime Video’s playback settings.
