Amazon Prime Video not working on Firestick usually comes down to a few common issues — app crashes, account problems, or connection errors. Since Firestick is Amazon’s own hardware and Prime Video is Amazon’s own service, fixes are usually straightforward. Here’s what to try.
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Why Is Amazon Prime Video Not Working on Firestick?
- App crash or freeze
- Corrupt app cache
- Account or subscription issue
- Outdated Firestick software
- Poor internet connection
- Amazon server outage
How to Fix Amazon Prime Video Not Working on Firestick
Fix 1: Force Close and Reopen Prime Video
Go to Settings → Applications → Manage Installed Applications → Prime Video → Force Stop. Then reopen the app. A simple force close clears minor crashes and is always worth trying first.
Fix 2: Restart the Firestick
Go to Settings → My Fire TV → Restart. Or hold the Select + Play buttons on your Firestick remote for 5 seconds to trigger a restart. Once rebooted, reopen Prime Video and test.
Fix 3: Clear Prime Video Cache and Data
This resolves most app-level issues on Firestick:
- Go to Settings → Applications → Manage Installed Applications
- Select Prime Video
- Select Clear Cache, then Clear Data
- Reopen Prime Video and sign back in
Fix 4: Check Your Amazon Account and Subscription
Prime Video requires an active Amazon Prime subscription (or a standalone Prime Video subscription). Log in to your Amazon account at amazon.com and check that your membership is active and your payment method is current. A lapsed subscription is a common cause of Prime Video suddenly not working.
Fix 5: Check Your Internet Connection
Prime Video requires at least 1 Mbps for SD and 5 Mbps for HD. Go to Settings → Network on the Firestick to verify you’re connected. If connected but slow, restart your router. For persistent issues, move the Firestick closer to the router or use a Wi-Fi extender.
Fix 6: Update Firestick Software
Go to Settings → My Fire TV → About → Check for Updates. Install any available system updates. Outdated firmware can cause app compatibility issues, and since Prime Video and Firestick are both Amazon products, they’re tightly coupled — keeping the OS updated is important.
Fix 7: Deregister and Re-register the Firestick
If Prime Video can’t verify your account on the device:
- Go to Settings → My Account → Amazon Account → Deregister
- Sign back in with your Amazon credentials
- Open Prime Video — it should now authenticate correctly
Fix 8: Reinstall Prime Video
Go to Settings → Applications → Manage Installed Applications → Prime Video → Uninstall. Restart the Firestick, then reinstall Prime Video from the Amazon Appstore. Since Prime Video is a system app on Firestick, you may need to re-download it rather than fully uninstalling — look for “Uninstall updates” if a full uninstall isn’t available.
Fix 9: Check Amazon Server Status
Amazon outages are rare but do happen. Check downdetector.com/status/amazon-prime-video to see if other users are reporting issues. If there’s a widespread outage, wait for Amazon to resolve it.
Amazon Prime Video Error Codes on Firestick
Error 1060
A network connectivity error. Check your Wi-Fi connection and restart your router. If the problem persists, try forgetting the Wi-Fi network on the Firestick and reconnecting.
Error 7031
A content licensing or streaming issue. Try a different title first — if only one title fails, it may be a regional licensing issue. If all content fails, clear the cache and restart.
Error 9074
An authentication error. Sign out of your Amazon account on the Firestick and sign back in.
Frequently Asked Questions
Why does Prime Video work on my phone but not my Firestick?
The Firestick app may be outdated, have corrupt cache, or have a device-specific account issue. Clear the cache and data on the Firestick app (Fix 3), then deregister and re-register the device (Fix 7).
Why does Prime Video keep buffering on Firestick?
Buffering is almost always a network issue. Check your internet speed and move the Firestick closer to your router. Also check if other apps on the Firestick buffer — if they do, the issue is the network; if only Prime Video buffers, clear its cache.
